Skip Navigation

Finnair Cargo

Contact Us

Contact Center in Finland
+358 9 818 501

Terminal Customer Service
09-818 5993

Local contacts
Select location

e-Services for forwarding agents

Finnair Cargo's e-services are available for forwarding agent customers.

In addition to the e-booking capabilities the system now allows forwarding agents to use e-AWB functionality too.

e-Services in a nutshell:

- Cargo reservation for Finnair Cargo on-line destinations
- Review of reservations made
- Display of schedules
- Possibility to create local customer database (to be used for reservations)

- AWB/HAWB data capture
- Customs control related MRN (movement reference number) entry
- Possibility to print e-booked Air Waybill information
- Allows to take the first step towards paperless transportation

- Shipment tracking


Truck appointments

- Make an appointment for a vehicle delivering/picking up goods at the COOL Nordic Cargo Hub


How to start using the e-Services?


To request user access to Finnair Cargo's new web portal please send a message to:  

Once you have received the login information you can access the new web portal.

For further information you are welcome to contact our local Sales offices/agents, or to send a message to SkyChain Support (see email address above).


Truck appointments at COOL


Customers should notify Finnair Cargo through the web portal about which shipments a vehicle is coming to pick up or deliver.


Access requests:

Forwarding companies’ employees who do not have access codes to the portal can request access by sending a message to SkyChain Support ( with the following information: SkyChain User ID, Company name, employee’s name, IATA number (export), invoicing number (import). 

Please put "SkyChain web portal access request" in the email subject. Access can also be requested by filling in the registration form on the front page of the portal (see link above). Employees processing export shipments will need individual access codes, but for import shipments a forwarding company's general access code can be used.

Similar information is also needed from subcontracted trucking companies that would be making appointment requests for collecting shipments for a forwarding agent.

Forwarding companies can also request access codes for sub-contracted trucking companies, in which case the trucking company can use the forwarding company’s screen to make an appointment. The trucking companies need to request their own access codes.

Different variations of access codes

-A forwarder’s personal access code (can handle bookings, send Air waybill data, check export/import shipments and create appointments).
-General access code for a forwarding company (to check export/import shipments, or create appointments)
-General access code for a trucking company requested by the forwarders (to check export/import shipments or to create appointments for the forwarding company in question)
-Personal or general access code for a trucking code (to create appointments)

Instructions for the portal

Instructions can be found by clicking the links below.

Forwarding company instructions

Trucking company instructions



Track your shipment

Air Waybill Number (AWB-No):

Track all shipments

Schedule search

* Schedules for next 3 weeks only