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Finnair Cargo

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Contact Center in Finland
+358 9 818 501

Terminal Customer Service
09-818 5993

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Helsinki terminal services

Terminal Customer Service

Our Terminal Customer Service attends to both private customers (including direct corporate customers) and freight forwarders. The Customer Service is open 6am - 6pm.

For export shipments the Terminal Customer Service issues the air waybills (AWBs) and verifies that the shipment is acceptable for air transportation. For private customers the Terminal Customer Service fills out the AWB as per the information given by the customer in the Shipper’s Letter of Instructions for Carriage by Air (pdf).

The Terminal Customer Service also responds to all import related enquiries and informs customers of arrived shipments and possible further actions to be taken. Customers can also track their shipments via on-line Cargo Tracking.

Contact details for Claims&Network Tracing

Our Helsinki Terminal's Customs ID: FI0108057-5 / R0013

Terminal Charges

Our Terminal Charges document shows the handling, storage and delivery charges for both export and import cargo as well as charges related to special cargo.

Terminal Charges valid from 1 April, 2017.

For further information please contact Ms Sari Laine (email: or Mr Peter Trap-Holm (peter.trap-holm@​finnair.​com).  


Airfreight acceptance times for transportation in Helsinki

The export freight booked on Finnair flights must be delivered for transportation as follows:

Narrow bodied aircrafts: 4h before departure
Wide bodied aircrafts: 5h before departure
Freighter flights: 7h before departure
Land transportation (road feeder services): 5h before departure
Domestic cargo: Please check with Jetpak


Terminal Services for Handling Customers

Finnair Cargo Terminal Operations offers terminal handling services to carriers with routes to/from Helsinki.

Helsinki ground handling charges (from 15 May 2014)

For further information on these services please contact:

Peter Trap-Holm
Terminal Operations Manager
Tel. +358 50 393 1003

Outside office hours:

Cargo Network & Hub Control
Tel. +358 9 818 5445

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Air Waybill Number (AWB-No):

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